Returns Policy

We try to make returns easy for our customers - please e-mail us if you have any questions. Our Returns Department can be reached at returns@memory-uk.com.

IMPORTANT: Do not send any returns to the address on the contacts page of our website. You must obtain return instructions from our Returns department before returning any merchandise. Your return needs to be sent to our Warehouse, not our offices, so please obtain authorization first. Any refused or returned package due to incorrect address issues will be charged an automatic 20% restocking fee.

*Any package returned without a Memory UK Returns form will be charged a 20% restocking fee.

Our Return Policy

•  Should you need to return any unopened product within 30 days from the date of shipment, you will receive a refund of the purchase price less shipping costs and a 15% restocking fee. This restocking fee is assessed if the merchandise is not defective, is ordered by mistake, is simply no longer desired, or is incompatible with your hardware etc. Please contact our Returns Department to request the appropriate RMA forms needed to return your items.
• Defective products can be returned for exchange or a refund of the full purchase price (including shipping).
• Return eligibility is based on the date of the post-mark on the package (when the package was shipped out of our warehouse). Packages returning defective products must be post-marked within 30 days to be eligible for a full refund of item price.
• Opened products must be returned with ALL original materials contained in the original package including manuals/instructions, warranty papers, accessories, cords, software, static bags, blister packaging, serial numbers, etc. Opened item returns must also be in like-new condition for resale (unless defective upon arrival). Under no condition will opened software products be eligible for returns.